How to Handle a Rental Car Damage Dispute

Before driving away, walk around the car with your phone recording, capturing every panel, wheel, windscreen, and interior. Make sure existing damage is noted on the rental agreement. Repeat at return, ideally with an agent present.

If charged, ask the rental company for dated photos of the damage, the repair estimate or invoice, and details of any loss-of-use or administrative fees.

Respond in writing with your photos and rental documents. Keep a record of all communication.

If you have credit card coverage, excess insurance, or personal auto cover, notify them promptly — many have strict time limits for claims.

If the dispute is not resolved, you may be able to dispute a card charge with your card issuer, or contact a consumer protection body or ombudsman, depending on where you rented.